Effective Date: October 8, 2026
1. Introduction
These Billing Terms and Conditions ("Terms") govern the payment obligations and processes between ILAN CHAM LLC, doing business as Rydeora ("Company," "we," "us" or "our"), and the customer ("you" or "your"). By purchasing our products, you agree to be bound by these Terms.
2. Payment Terms
2.1 Pricing
All prices are listed in US dollars (USD) and are subject to change without prior notice. Prices do not include applicable taxes, duties or charges unless otherwise specified.
2.2 Payment Methods
- Credit/debit cards: Visa, Mastercard, American Express, Discover
- Express checkout: Apple Pay, Google Pay, Shop Pay
2.3 Payment Due Date
Payment for one-time purchases is collected at checkout.
3. Invoicing
Invoices are issued upon order completion and sent by email to the address you provide. It is your responsibility to make sure your billing information is accurate and up to date.
4. Disputed Charges
If you dispute a charge, you must notify us in writing within 14 days of the invoice date at support@rydeora.com, including your order or invoice number and the details of the dispute. We will investigate and resolve billing disputes promptly.
5. Refunds and Credits
Refunds and credits are provided in accordance with our Return and Refund Policy. Approved refunds are processed to the original payment method within 7 days.
6. Taxes
You are responsible for all applicable taxes, including sales tax. If you are tax-exempt, you must provide a valid tax exemption certificate at the time of purchase.
7. Billing Errors
If we discover a billing error, we will correct it promptly. If you have been overcharged, we will refund or credit the difference. If you have been undercharged, we will invoice you for the outstanding amount.
8. Payment Security
All payment information is handled securely in line with industry standards. Payments are processed by Shopify Payments, and we do not store your credit card information on our servers. Transactions are secured with SSL encryption.
9. Changes to Billing Terms
We reserve the right to modify these Terms at any time. Changes take effect when the updated Terms are posted on https://rydeora.com. Continued use of our services after changes constitutes acceptance of the new Terms.
10. Limitation of Liability
We are not liable for any indirect, incidental, special, consequential or punitive damages arising out of or related to these Terms. Our maximum liability for any claim under these Terms is limited to the amount you paid in the 6 months preceding the event giving rise to the claim.
11. Governing Law
These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict of law principles. Any legal action arising under these Terms will be brought exclusively in the courts located in the State of Delaware.
12. Entire Agreement
These Billing Terms and Conditions, together with our Terms of Service and Privacy Policy, constitute the entire agreement between you and Rydeora regarding billing matters.
13. Contact Information
Rydeora (operated by ILAN CHAM LLC)
Email: support@rydeora.com
Phone: +1 (302) 412-3283
Business Hours: Monday to Friday, 9 AM to 5 PM EST
Address: 254 Chapman Rd, Ste 208 #28808, Newark, DE 19702, United States