Return and Refund Policy

Effective Date: October 8, 2026

1. Scope

This Return and Refund Policy applies to all purchases made on the Rydeora website located at https://rydeora.com (the "Website").

2. Contact Information

For questions about returns and refunds, please contact our customer service team:

Rydeora (operated by ILAN CHAM LLC)
Email: support@rydeora.com
Phone: +1 (302) 412-3283
Business Hours: Monday to Friday, 9 AM to 5 PM EST
Address: 254 Chapman Rd, Ste 208 #28808, Newark, DE 19702, United States

3. Return Eligibility

Customers in the United States may return a product within 30 days of receipt, subject to the conditions below. We accept returns for both defective and non-defective products.

3.1 Conditions for Return

Non-defective returns (change of mind): The product must be new, unused, undamaged and in the same condition you received it, in its original packaging with all labels and tags attached.
Defective or damaged returns: Items are accepted regardless of condition. Please provide photos or videos documenting the defect or damage.
Proof of purchase: A receipt or proof of purchase is required for all returns.

4. Return Process

4.1 Initiating a Return

Email us at support@rydeora.com or call +1 (302) 412-3283 within 30 days of receiving your order.
Provide your order number and a detailed reason for the return.
After reviewing your request, we will send you return instructions and, if applicable, a Return Merchandise Authorization (RMA) number.

Please note that change-of-mind returns are subject to a 25% restocking fee, which is deducted from your refund.

4.2 Preparing Your Return

Securely pack the item in its original packaging.
Include all accessories, manuals and free gifts.
Include the return authorization and any supporting documents or images.
Return label: For change-of-mind returns, providing and paying for the return label is the customer's responsibility.

4.3 Shipping the Return

Returns are sent by mail using USPS, UPS or FedEx. Please use a trackable shipping method and ship the item within 7 days after receiving the return authorization.

5. Return Shipping Costs and Fees

Return shipping: The customer is responsible for return shipping costs on change-of-mind returns. For defective, damaged or incorrect items, we cover return shipping.
Restocking fee: 25% for change-of-mind returns. No restocking fee (0%) for defective, damaged or incorrect items.

6. Specific Return and Refund Conditions

6.1 Change of Mind (Non-Defective Products)

Items must be new, unused, undamaged and in their original packaging, and the return request must be made within 30 days of receipt. A refund is issued to the original payment method, minus a 25% restocking fee.

6.2 Defective or Damaged Goods

Contact us within 30 days of receiving the item and provide photos or videos of the defect or damage. We will offer a replacement or a full refund, with no restocking fee.

6.3 Incorrect Product Received

Please inform us as soon as you receive the item. We will arrange for the incorrect item to be returned and make sure you receive the correct product.

6.4 Product Never Arrived

Contact us if your product does not arrive within the estimated delivery time of 4 to 7 business days. We will open an investigation with the carrier. If the product is confirmed lost, we will issue a full refund or send a replacement.

6.5 Order Cancellation

You can cancel your order for a full refund if it has not yet shipped. If the order has already shipped, please follow this Return and Refund Policy once you receive it; a 25% restocking fee applies. See our Cancellation Policy.

7. Refunds

7.1 Refund Conditions

Refunds are issued after we receive and inspect the returned item, and the item must meet the eligibility criteria in Section 3. We will notify you by email of the approval or rejection of your refund.

7.2 Refund Processing

Refunds are issued to the original payment method. After we receive and inspect the returned item, refunds are processed within 7 days. It may take additional time for the refund to appear in your account, depending on your bank or card issuer.

7.3 Partial Refunds

Partial refunds may be granted when items are not in their original condition, are damaged or are missing parts for reasons not due to our error, or are returned more than 30 days after delivery.

8. Exchanges

We accept exchanges. We replace items that are defective, damaged or incorrect, or if you need a different size or color. To request an exchange, contact us at support@rydeora.com.