Privacy Policy

Effective Date: October 8, 2026

1. Introduction

Rydeora, operated by ILAN CHAM LLC ("we," "our" or "us"), is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used and disclosed when you use our website, https://rydeora.com (the "Service"). By accessing or using the Service, you agree to the collection, storage, use and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

2. Definitions

  • Cookie: A small piece of data generated by a website and saved by your browser, used to identify your browser, provide analytics and remember information such as your preferences.
  • Company: ILAN CHAM LLC, doing business as Rydeora, a limited liability company registered in the State of Delaware, United States, responsible for your information under this Privacy Policy.
  • Device: Any internet-connected device, such as a phone, tablet or computer, used to visit the Service.
  • IP address: The number assigned to every device connected to the Internet.
  • Personal Data: Any information that, directly or indirectly, allows the identification of a natural person.
  • Third-Party Service: Service providers, advertisers and partners who help us operate the Service or whose products we think may interest you.
  • You: A person who visits or uses the Service.

3. Information We Collect

We collect information when you visit our website, create an account, place an order, subscribe to our newsletter, respond to a survey or fill out a form. This may include:

  • Name
  • Email address
  • Phone number
  • Shipping address
  • Billing address
  • Information about your device and browsing (such as IP address, browser type and pages viewed)

Payment card details are entered directly into our payment processor's secure checkout and are not stored on our servers.

4. How We Use Your Information

  • To process orders: to fulfill and deliver your purchases and send order and shipping notifications.
  • To provide customer service: to respond to your questions and support requests.
  • To improve our website: based on how visitors use the Service and the feedback we receive.
  • To personalize your experience: to better respond to your needs.
  • To send emails: order updates and, if you subscribe, newsletters and offers. You can unsubscribe at any time using the link in our emails.
  • To prevent fraud and keep the Service secure.

5. Information from Third Parties

We may receive information from third parties, such as fraud-detection information from our payment and e-commerce providers, or information you make publicly available on social media.

6. Sharing Your Information

We do not sell your personal information. We may share it with:

  • Service providers: trusted parties that help us operate our website and business, such as our e-commerce platform (Shopify), payment processors, shipping carriers and the brands or suppliers who ship your order, under obligations of confidentiality.
  • Business transfers: in the event of a merger, acquisition or sale of all or part of our assets.
  • Legal requirements: when required by law or in response to valid requests by public authorities.

7. Cookies and Similar Technologies

We use cookies and similar technologies to keep your cart, remember your preferences, understand how you use the Service and measure our advertising. You can set your browser to refuse cookies or to alert you when cookies are being sent. See our Cookie Policy for details.

8. Data Security

  • Secure connections: sensitive information is transmitted using SSL technology.
  • Encryption: payment information is encrypted and handled by our payment providers.
  • Access controls: personal information is accessible only to authorized personnel.

While we strive to protect your personal information, no method of transmission over the Internet is 100% secure.

9. Data Retention

We keep your personal information only as long as necessary for the purposes described in this Privacy Policy and to comply with our legal obligations.

10. Your Rights

Depending on where you live, you may have the right to access, correct or delete your personal information, to restrict or object to its processing, and to request a copy of your data. To exercise these rights, contact us at support@rydeora.com.

11. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

12. International Data Transfers

Your information may be stored and processed on servers located outside your state or country.

13. Links to Other Websites

Our Service may contain links to third-party websites that we do not own or control. We are not responsible for the content or privacy practices of those websites.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of the Service after changes means you accept the updated Privacy Policy.

15. Contact Us

Rydeora (operated by ILAN CHAM LLC)
Email: support@rydeora.com
Phone: +1 (302) 412-3283
Business Hours: Monday to Friday, 9 AM to 5 PM EST
Address: 254 Chapman Rd, Ste 208 #28808, Newark, DE 19702, United States