Effective Date: October 8, 2026
1. Introduction
Welcome to Rydeora, operated by ILAN CHAM LLC ("Company," "we," "our" or "us"). These Terms of Service ("Terms") govern your access to and use of our website located at https://rydeora.com (the "Website") and related services (the "Services"). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, please do not use the Services.
2. Eligibility
By using the Services, you represent that you are at least 18 years old and have the legal capacity to enter into these Terms. If you use the Services on behalf of a company, you have the authority to bind that company to these Terms.
3. Accounts
If you create an account, you agree to provide accurate, current and complete information and keep it up to date. You are responsible for keeping your login credentials confidential, for all activity under your account, and for notifying us immediately of any unauthorized use.
4. Orders and Payment
4.1 Product Availability
All products are subject to availability. We reserve the right to limit the quantities of any products we offer.
4.2 Pricing
Prices are subject to change without notice. We are not liable for any price change, modification or discontinuation of products.
4.3 Payment
We accept all major debit and credit cards, including Visa, Mastercard, American Express and Discover, as well as the methods listed on our Payment Options page. Payments are processed securely through Shopify Payments. You agree to provide current, complete and accurate billing information.
4.4 Order Acceptance
We reserve the right to refuse or cancel any order, including for product availability, errors in the description or price of a product, or suspected fraudulent or unauthorized transactions. If we cancel an order after payment, you will receive a full refund.
5. Shipping and Delivery
Please refer to our Shipping Policy. All purchases are made under a shipment contract: risk of loss and title pass to you when we deliver the items to the carrier.
6. Returns and Refunds
Please refer to our Return and Refund Policy and Cancellation Policy.
7. Intellectual Property
All content on the Website created by us, including text, graphics, logos and images, is the property of Rydeora or its content suppliers and is protected by intellectual property laws. Brand names, logos and product images of the manufacturers we sell belong to their respective owners. We grant you a limited, non-exclusive, non-transferable license to use the Services for personal, non-commercial purposes. You agree not to reproduce, copy, sell or exploit any part of the Services without our written permission, or use our name or trademarks in meta tags or hidden text.
8. User Content
If you submit content to the Services, such as reviews or comments, you grant us a non-exclusive, royalty-free, worldwide, perpetual license to use, reproduce, modify and display it. You agree not to submit content that is illegal, harmful, abusive, defamatory, obscene or invasive of privacy, or that infringes the rights of others.
9. Prohibited Activities
You agree not to use the Services for any illegal purpose, interfere with or disrupt the Services or connected networks, or attempt to gain unauthorized access to any part of the Services or other accounts or systems.
10. Disclaimers
The Services are provided on an "as is" and "as available" basis. We do not warrant that the Services will meet your specific requirements or be uninterrupted, timely, secure or error-free. Products are covered by the warranties provided by their manufacturers, where applicable.
11. Limitation of Liability
To the extent permitted by law, ILAN CHAM LLC, its members, employees or agents shall not be liable for any indirect, incidental, special, consequential or punitive damages arising from your use of or inability to use the Services, any unauthorized access to our servers or personal information stored there, or any interruption of the Services.
12. Indemnification
You agree to indemnify and hold harmless ILAN CHAM LLC and its affiliates from any claims, damages, losses or costs arising from your use of the Services, your violation of these Terms, or your violation of any third-party right.
13. Termination
We may suspend or terminate your account and access to the Services at any time, without prior notice, if you breach these Terms.
14. Governing Law
These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict of law provisions.
15. Changes to These Terms
We may modify these Terms at any time. Changes take effect when posted on the Website. Please review these Terms periodically.
16. Miscellaneous
If any provision of these Terms is found unenforceable, the remaining provisions remain in effect. These Terms constitute the entire agreement between you and us regarding the Services. Our failure to enforce any right or provision is not a waiver of that right.
17. Contact Information
Rydeora (operated by ILAN CHAM LLC)
Email: support@rydeora.com
Phone: +1 (302) 412-3283
Business Hours: Monday to Friday, 9 AM to 5 PM EST
Address: 254 Chapman Rd, Ste 208 #28808, Newark, DE 19702, United States
Legal Notice / Business Disclosure
- Business name: ILAN CHAM LLC, doing business as Rydeora
- Business structure: Single-member limited liability company (LLC)
- State of formation: Delaware, United States
- Registered business address: 254 Chapman Rd, Ste 208 #28808, Newark, DE 19702, United States
- Email: support@rydeora.com
- Phone: +1 (302) 412-3283
- Business hours: Monday to Friday, 9 AM to 5 PM EST
- Website: https://rydeora.com
Nature of business: ILAN CHAM LLC is an online retailer of electric bikes, parts and accessories from established brands. Products sold through this website are shipped directly to customers within the contiguous United States.
No professional advice: The information provided on this website is for general informational purposes only and does not constitute professional, legal, financial or medical advice.
Governing law: This website and all transactions made through it are governed by the laws of the State of Delaware.
For any questions about our business operations or legal disclosures, please contact us at support@rydeora.com.