Effective Date: October 8, 2026
1. Introduction
At Rydeora ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, https://rydeora.com.
2. Shipping Destinations
We currently ship to addresses within the contiguous United States. We are continually working to expand our shipping destinations. Please check back regularly for updates.
3. Shipping Costs
Standard Shipping: Free shipping on all orders within the contiguous United States.
4. Order Processing Time
- Handling time: Orders are processed within 1 to 2 business days. Orders are fulfilled Monday to Friday (excluding holidays).
- Order cut-off time: 5:00 PM Eastern Time (GMT-05:00). Orders placed before this time begin processing the same business day.
- Weekend and holiday orders: Orders placed on weekends or public holidays are processed on the next business day.
5. Estimated Delivery Time
- Transit time: 3 to 5 business days. Orders are shipped Monday to Friday.
- Total delivery time: 4 to 7 business days from the time your order is placed.
Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions or carrier delays.
6. Shipping Methods and Carriers
We partner with reputable carriers to ensure your package arrives safely.
- Parcel carriers: USPS, UPS, FedEx
- LTL freight carriers (large items): FedEx Freight, Old Dominion, XPO Logistics, Estes Express, and others
Tracking: All orders include tracking information, which is sent to you by email once your order has shipped.
Insurance: Shipments are insured against loss or damage. If you encounter any issue, please contact us promptly.
7. Order Tracking
Once your order has shipped, you will receive an email containing your tracking number, the carrier name and a link to track your package. You can also enter your tracking number on the carrier's website to view the status and estimated delivery date. If you need help with tracking, please contact our customer service.
8. Delivery Issues
8.1 Delayed or Lost Packages
If your package is delayed beyond the estimated delivery time of 4 to 7 business days, please contact us at support@rydeora.com or +1 (302) 412-3283.
If your tracking information shows that your package was delivered but you have not received it:
- Verify the shipping address you provided.
- Check with neighbors or building management.
- Contact us for further assistance.
8.2 Damaged Packages
If your package arrives damaged:
- Take photos of the damaged packaging and items.
- Contact us within 30 days at support@rydeora.com.
Damaged items are eligible for a full refund or a replacement, with return shipping covered by us.
9. Missing Items
If any items are missing from your order, contact us within 30 days of receiving your package and provide your order number and details of the missing item(s). We will investigate and resolve the issue promptly by sending the missing item(s) or issuing a refund.
10. Returns and Refunds
Returns are accepted within 30 days of receiving your order, for both defective and non-defective products. A 25% restocking fee applies to change-of-mind returns, and return shipping for change-of-mind returns is the customer's responsibility. Refunds are processed within 7 days after we receive the returned item. Please see our Return and Refund Policy for full details.
11. Incorrect Address
Please ensure that all shipping information is correct. We are not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us because of an incorrect address, we will contact you to arrange reshipment; additional shipping charges may apply.
12. Contact Information
If you have any questions about your shipment, please contact us:
Rydeora (operated by ILAN CHAM LLC)
Email: support@rydeora.com
Phone: +1 (302) 412-3283
Business Hours: Monday to Friday, 9 AM to 5 PM EST
Address: 254 Chapman Rd, Ste 208 #28808, Newark, DE 19702, United States